1. Restocking fee

No fee

2. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

a. The goods received are wrong/damaged/faulty

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:

• The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.
• The product received is torn dirty, wet, hairy fabric.
• The product received has visible defects with the print, blurred, or out of place.
• Products are damaged, peeled prints after the first wash.

b. Wrong size items

We guarantee to assist with cases where customers receive the wrong size product. Specifically, these products have wrong measurements compared to the product’s size guide (A difference of over 1.5″ from standard product measurements).

c. The goods received are the non-fitting item

We guarantee to assist with cases where customers receive non-fitting items. Please be advised, for this case, only t-shirts and tank tops are eligible for returns and exchanges.

d. The package received is wrong/damaged/faulty due to the shipping process

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items due to the shipping process. Please double-check the package carefully when receiving your orders. If you find the products are wrong, defective, or damaged, please return them to the courier immediately or contact 49native within 30 days of delivery for a short response and support.

3. Products that are eligible for the return policy.

• Products meet the eligibility criteria for support listed above.

4. Product return process.   

Please make sure your product is eligible for the return policy at 49native.com

Steps for returning products:

Contact us and clarify the issue with the products.

If you need to return/exchange products, send us an email at [email protected] or contact us.

When you contact us, please provide us with the information including:

• Provide order information to confirm the order.
• Provide photos of the packaging label.
• Photos of the items that clearly show the damaged/wrong/faulty part that is different from the description on the website.
• Photos that clearly show the actual measurements of the items: width, length (If you receive the wrong size items)
• Provide the information of the item that you want to be resent.

*NOTE: For order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.

Verify items meet the return requirements of 49native

After confirming that your products are eligible for our exchange/return policy, You will receive a refund or a replacement resent to your address within 7 business days.  You do not need to resend the package back.

*NOTE:

Products returned without our verification are ineligible for support. Wish you sympathize.

You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

• Email: [email protected]
• Business Hours: Monday – Friday : 9AM-5PM Pacific Standard
• Address: 10 Queen Street, Ipswich, England, IP1 1SS, UK